I had ordered crystal ornaments for my daughters and first grandson from an online site several years ago. I couldn't remember where I purchased them and was hoping The Crystal Shoppe would provide me with the same quality. I was SO impressed by the quality of the product!! On their site, when you place your order, it is hard to tell what you can put on each line so was a bit nervous about how they would print my information on the heart but when it arrived, it was PERFECT!!! The Crystal Shoppe exceeded my expectations!!