Shipping Info

SHIPPING

Personalized orders (custom engraved with your details) take 5-8 days to produce. Orders not requiring customization usually process within 1-2 business days. Please contact us with any questions BEFORE placing your order.

Once shipped, most orders are delivered in 2-5 business days via USPS or FedEx.  We insure against breakage, and we will replace any broken item at no charge to you.  For faster shipping, please contact us for options.

Shipping Fees (includes careful packaging plus ship cost):

  • Orders below $39 --- ship fee is $9.95 in lower 48 US states
  • Orders $39 to $98.99 -- ship fee is $14.95 in lower 48 US states
  • Orders $99 and above -- Free Shipping in lower 48 US states

For shipments to Alaska, Hawaii and Canada, please contact our Customer Service Desk at 1-800-852-3111 during regular business hours.

IN-STORE PICKUP (CHARLOTTE, NC AREA)

To Order online and Pick up in store: 

- After you've added all the items to your cart, click on Proceed to Checkout, Login or Checkout as Guest

- Enter all of your information in Step 1: Billing Details, for Instore Pick Up check the box that says 'I want to bill and ship to this address'

- Click on Bill/Ship to button below, (it will skip Step 2) in Step 3: Shipping Method, please select pick up in store and finish checking out

If you encounter any difficulty, please contact us

 

GIFT-BOX and NON GIFT-BOXED ITEMS

Should you select to add a gift-box with your purchase, the boxes in question are a standard white box with a silver bow around it; boxes will be sized to the items being shipped. Items are wrapped with tissue paper and bubble wrap, gift boxed and then packaged in a standard brown shipping box.

Should you decline the gift-boxing option, your items will be wrapped in tissue paper and bubble wrap and then placed in the standard brown shipping box with packing peanuts.

The Crystal Shoppe is, by definition, a gift store, with the overwhelming majority of our orders being gifts. As such, we have always offered the option to have your purchase gift-boxed for presentation purposes (at a nominal charge). Recently, however, we have had reason to reconsider this policy; firstly, the quality - and cost - of the gift boxes we use has deteriorated dramatically (quality) and risen sharply (cost). Secondly, our environmental conscience is rearing its head and we are growing concerned with the amount of waste and trash caused by excessive packaging. (Think of your last delivery from Amazon - a pack of razor blades encased in a shoebox.) So, while we will continue to offer the option of a gift box for most items, we would encourage you to consider carefully if it is warranted, or necessary.
 

Please note: Shipments to APO addresses are considered overseas shipments by the USPS. There will be an upcharge in respect of these shipments which is beyond our control. We will call/e-mail you prior to processing your order to discuss the additional shipping charges. Thank you for understanding - and for sending gifts to our troops.

If you have any questions or need rush deliveries please Contact Us

FedEx - 5 days to CA, WA, OR; 4 days NV, AZ, UT, ID, MT; 3 Days ND, SD, WY, CO, NM, TX,OK,KS,NE,MN,IA,WI,ME; 2 Days MI,MO,AR,MS,AL,GA,FL,TN,KY,IL,IN,OH,WV,PA,NJ,MA,RI,VT,NH,NY,CT,MD,DC,OH; 1Day NC,SC,VA

USPS PRIORITY MAIL: 1 - 5 DAYS
 
USPS FIRST CLASS MAIL - 3 - 7 DAYS
 
PLEASE NOTE THESE ARE NOT GUARANTEED